Dispatch Time
Orders are dispatched within 1-2 business days. You will receive an email notification when your order has been shipped.
Shipping Origin
All orders are shipped from Spain.
Estimated Delivery Times
- Spain: 72 hours.
- Europe: 3-5 business days.
- Russia: Around 9 business days.
- Rest of the World: 6-8 business days, depending on the destination country.
Please note that we cannot guarantee an exact delivery date, as this depends on the postal service in your country and customs processing.
Delays and Customs
While most items arrive within the specified timeframe, occasional delays may occur, especially if the package is held at customs.
- All taxes, customs duties, and fees for international orders are the responsibility of the buyer.
Address Accuracy
It is essential to double-check your shipping information.
- If the package cannot be delivered due to an error in the address, you will be responsible for the cost of re-shipping.
- If the package cannot be delivered and remains uncollected at the postal office for 15 days, it will be returned to us. You will need to cover the cost of a new shipment.
Returns and Exchanges
Return Period
You may request a return or exchange within 15 days of receiving your package.
Return Shipping Costs
- Return shipping costs are the responsibility of the buyer.
- If the item is not returned in its original condition, the buyer will be responsible for any loss in value.
Return Conditions
- The product must be in the same condition as delivered and include its original packaging.
- The product must show no signs of use or modification.
- Items showing damage due to improper use by the buyer will not be considered defective.
If you have any questions, feel free to contact us at info@masumify.com.